Terms & Conditions

Flavors & Icing • Pricing • Delivery Charges • Terms & Conditions • Cake Contract • Gallery

IMPORTANT INFORMATION:

Tahoe House Mailing and Fax Information:

Tahoe House, PO Box 1899, Tahoe City, CA 96145. Our fax number is: (530) 583-4905.

Please do not mail anything via the postal service to our physical address! We do not have postal delivery in our area. Everything must be mailed to the post office box! If you are shipping a cake topper or other item via Fed Ex or UPS our physcial address is: Tahoe House, 625 West Lake Blvd., Tahoe City, CA 96145.

Ribbon for Wedding Cake Border:

If you would like to have a ribbon trim on your wedding cake, please keep the following in mind:

• The ribbon needsto be provided by the bride or the florist.
• For butter cream iced round cakes pleaseprovide a satin/fabric type ribbon without wire.
• Square butter cream iced cakes: you may provide a wired ribbon or a satin/fabric ribbon. Stiff ribbons will have to be cut to trim a square cake. Ask Barbara for details.
• For butter cream cakes, keep in mind that the ribbon color will get darker when it is put on the cake. You may want to choose a shade or two lighter than the color you actually want.
• Rolled fondant iced cakes: any ribbon you like will work on rounds, wired is preferred on square. Ribbon will not change color on fondant cakes.

Cake Flavor Changes:

As long as your new choice is listed on Tahoe House’s flavor choices, there is no problem. Just let us know that there is a change by the 14 day confirmation of your wedding cake. If you would like to ask about something that is not on the list, be sure to contact Barbara as soon as possible. The high altitude and remote location of Lake Tahoe sometimes limits special requests.

Delivery or Location Changes:

We coordinate other wedding cakes and delivery timing based on what you tell us about your event. If you change at the last minute, we may be unable to deliver your cake. Please contact us as soon as you know there is a change, and we will make every effort to accommodate you.

Design Changes:

If you change your mind on the design on the wedding cake, be sure to check with Barbara right away. Not all designs pictured on the internet and in magazines can be duplicated by us. There are often ingredients that must be ordered far in advance, or features that are custom made by specialized pastry chefs. We want you to be happy with the design of your cake.

Finalization:

Please call us a minimum of 14 days prior to your wedding to confirm your order. At that time we will need a final guest count and confirmation of all details. It is very difficult for us to track you down as it gets closer to your wedding, so it is important that you contact us. Barbara is generally available Tuesday – Saturday.

Between 9 am and 2 pm are the best times to call. If you do not contact us by 7 days prior to the wedding, we will attempt to contact you. If we cannot reach you, we will make the cake that is specified on the contract. For our planning, scheduling and ordering purposes, flavor and size of cake can only be changed 1 week or more before the wedding.

Cancellation Policy:

It is the policy of the Tahoe House to refund wedding cake deposits if the cancellation is 90 days prior to the date. We understand that plans change and unforeseen problems occur. In the instance of a cancellation made less than 90 days in advance the purchaser forfeits the deposit.